For a refund, you must return your item to Cottage Hill Diamonds within 7 days of the date of original purchase. After 7 days and within 30 days, we will issue store credit only. Refunds on credit card purchases will be electronically credited from Cottage Hill Diamonds to your account on the day of return. With American Express credit cards there is a 5% return fee that the customer is responsible for if an item is returned regardless of time frame. Cottage Hill Diamonds reserves the right to refund cash or check purchases by corporate check 30 business days after the date of return. Merchandise must be in original and unworn condition and accompanied by the original receipt and gift box together with all warranty cards and explanation books intact. Closeouts, clearance items, special orders, altered pieces, and custom pieces are not returnable or exchangeable. Special orders constitute any non-inventory jewelry item or watch ordered, custom made, or altered at the customer’s request. Gift receipts will be issued a store credit only. To make an exchange, you must return the merchandise within 30 days of the original purchase unless other terms are authorized, in writing, by the store manager. If you exchange your original item for one of lesser value, Cottage Hill Diamonds will issue store credit for the difference. Gift certificates are not redeemable for cash. Items purchased between Thanksgiving and Christmas must be exchanged by January 15th. Additionally, the insurance and protection of your merchandise is solely your responsibility, and Cottage Hill Diamonds shall not be held liable for any loss, theft, or resulting damages whatsoever that may occur.